Unbiased Review on Red Ruby Casino: Is It Worth Your Money and Time?

Game Variety
Instant WIthdrawal
Multiple Payment Options
Customer Support
Licensing and Regulation

Ruby Slots Casino also known as Red Ruby Casino, is an online casino that was established in 2012 and is one of 15 casinos powered by Virtual Casino Group, a Costa Rica gambling company. 

The casino offers a variety of games, including slots, table games, video poker, and specialty games, all powered by Real Time Gaming software, one of the oldest and most comprehensive software systems available. The casino claims to be the “crown jewel of casinos” and promises to provide a thrilling, fair, and secure gaming experience to its players. 

Background and History of Red Ruby Casino

Red Ruby Casino was formerly known as VIP Lounge Casino, which was launched in 2004 and had a reputation for slow payments and poor customer service. 

In 2012, the casino underwent a rebranding and changed its name to Red Ruby Casino, hoping to improve its image and attract more players. The casino also updated its website design, added new games, and offered more generous bonuses and promotions. 

In 2019, the casino received the TST seal of approval, which means that its random number generator and games have been tested and certified for their fairness by Technical Systems Testing. The following year, the casino became one of the first online casinos to accept Bitcoin as a payment method, allowing its players to enjoy faster, safer, and more convenient transactions. 

In 2021, the casino launched its mobile version. And in 2022, the casino celebrated its 10th anniversary and offered a special bonus of 250% plus 25 free spins on the newest slots to its loyal players. 

Red Ruby Casino is part of the Virtual Casino Group, which also operates other online casinos such as Cool Cat Casino, Palace of Chance, and Slots of Vegas.  

The casino is also affiliated with Pariplay, a leading gaming technology company that provides its games and platforms to the European market. 

Game Selection and Variety 

The game library of Red Ruby Casino consists of a variety of games, including slots, table games, video poker, and specialty games, all powered by Real Time Gaming software.


The casino offers over 100 slot games, ranging from classic 3-reel slots to modern 5-reel slots, with different themes, features, and jackpots. Some of the popular slot games are Cleopatra’s Gold, Count Spectacular, Triton’s Treasure, Rain Dance, Achilles, and others. The casino also features progressive slot games, such as Aztec’s Millions, Jackpot Piñatas, and others, that offer huge payouts to lucky players. 

Table Games

The casino provides a selection of table games, such as blackjack, baccarat, roulette, craps, and more, for players who enjoy the thrill of card and dice games. Some of the table games are European Blackjack, Super 21, Pontoon, American Roulette, European Roulette, and others.

Video Poker

The casino has a variety of video poker games, such as Jacks or Better, Deuces Wild, Joker Poker, and more, for players who like to test their skills and strategy. Some of the video poker games are Bonus Poker, Double Bonus Poker, Double Jackpot Poker, and others.

Specialty Games

The casino also offers some specialty games, such as keno, bingo, scratch cards, and more, for players who want to try something different and fun. Some of the specialty games are Roaring Twenties Bingo, Magic 7’s, Treasure Tree, and others.

User Experience and Interface 

The casino’s user interface is a combination of bland and imaginative elements, with a dominant red theme and a slot machine-inspired banner.  

The website has a simple toolbar at the top, with links to the home page, instant play, download, promotions, VIP program, banking, and contact us.  

The banner in the middle showcases the latest offers and games, with a rotating effect that mimics the reels of a slot machine. Below the banner, there are sections for gambling tips, tournaments, what’s hot, new games, latest winners, and jackpot spotlight.  

The website also has a live chat feature and a toll-free phone number for customer support. The website is compatible with various devices, such as desktops, laptops, tablets, and smartphones. 

The user experience is enhanced by the variety and quality of the games, the generous and frequent bonuses, the reliable and secure payment methods, and the responsive and helpful customer support. 

Bonuses and Promotions 

250% Welcome Bonus + 25 Free Spins

The Red Ruby Casino has an exclusive offer just for new players. Deposit $30 or more and use the code NEW250 to enjoy a magnificent 250% welcome bonus along with 25 incredible free spins on our latest slot games.  

The best part? There’s no playthrough requirement and absolutely no maximum cashout! This offer can be used only for slots and keno games. 

100% Match Bonus 

For new players who deposit $30 or more using the code RUBY100, a phenomenal 100% match bonus that can be used across all games (excluding blackjack). With a 30x playthrough requirement and a maximum cashout of 10x, this offer is bound to keep your adrenaline pumping. 

Game of the Month 

Their monthly promotion is sure to ignite your gaming passion.  

Each month, they handpick a game as our “Game of the Month” and reward players who deposit $50 or more with an extraordinary 250% no max bonus along with a generous serving of 50 free spins specifically tailored for that particular game.  

And guess what? There are zero playthrough requirements and absolutely no limits on your cashout potential! Get ready to immerse yourself in epic slot and keno adventures like never before. 

Weekly Promotions 

Hold onto your seats because there’s still more fun to come every single week at Red Ruby Casino! By depositing $30 or more using one of these codes: RUBYRAIN, GEMSTONE, or RUBYGLASS – you’ll unlock three amazing bonuses: 

RUBYRAIN A 100% no max bonus that can be used for all games, except blackjack 
GEMSTONE 160% no max bonus that can be used for all games, except blackjack, baccarat, craps, roulette, sic bo, and war . 
RUBYGLASS A 200% no max bonus that can be used only for slots and keno games 

The best part? These weekly bonuses come with a manageable 10x playthrough requirement and absolutely no maximum cashout! Enjoy these captivating rewards at any time throughout the month. 

Red Ruby Casino VIP Program 

At Red Ruby Casino, we believe in rewarding loyalty.  

That’s why we have a special VIP program just for our valued players. As you immerse yourself in the world of thrilling games, you’ll earn comp points that can be redeemed for even more rewards and exclusive perks. It’s our way of saying thank you for choosing Red Ruby Casino as your gaming destination. 

Payment Options and Security 

Deposit methods

To deposit to your Red Ruby Casino account, the following options are available : 

  • Bitcoin. You can buy Bitcoin with your credit card using a wallet like Coinbase, then transfer your coins to Ruby Slots and start playing. Bitcoin is a fast, secure, and convenient way to deposit on the website. 
  • Credit or Debit Cards: This is a quick and easy way to deposit using your Visa, MasterCard, or American Express card. You just need to enter your card details and the amount you want to deposit on the cashier section of the website. Your deposit will be made instantly and securely. 
  • Neteller. This is a way to deposit using an e-wallet service that allows you to store and transfer money online. You need to have a Neteller account and fund it with your credit card, bank account, or other methods. Then, you need to select Neteller as your deposit option on the cashier section of the website and enter your account details and the amount you want to deposit. Your deposit will be made instantly and securely. 
  • Bank Wire Transfer. This is a way to deposit using a direct bank transfer from your bank account to the casino’s bank account. You need to contact the customer support team to get the details of the casino’s bank account and the amount you want to deposit. Then, you need to initiate the transfer from your bank account using the online banking service or by visiting your local branch. You also need to provide the confirmation number to the customer support team to verify your deposit. 

Withdrawal Methods 

The minimum withdrawal at Red Ruby Casino depends on the payment method you choose. The following payment methods and their minimum withdrawal amounts are available at Red Ruby Casino. 

Withdrawal Methods Minimum Withdrawal Withdrawal Time 
Neteller $10 24-48 hours 
Bitcoin $20 24-48 hours 
Bank Wire Transfer $200 5-10 days 
Cheque $300 21-28 days 

It’s important to take note that the withdrawal limit at Red Ruby Casino is $2,000 per week. However, this limit may vary depending on your VIP level and the casino’s discretion. Therefore, it is advisable to check the casino’s terms and conditions and contact the customer support for more details before requesting a withdrawal.  

Customer Support at Red Ruby Casino 

The customer support email of Red Ruby Casino is [email protected] and [email protected] These email addresses can be used for general inquiries and feedback. However, if you have specific questions about deposits or withdrawals, you should use the following email addresses instead: 

The customer support phone number of Red Ruby Casino is 1-877-767-6929. This is a toll-free number for players from the US. You can call this number anytime and speak to a customer service agent who can assist you with any issues or inquiries you may have. 

Alternatively, you can also use the live chat feature or the email addresses provided on the Red Ruby Casinowebsite to contact the support team. 

Licensing and Regulation 

According to the CasinoGuru website, Red Ruby Casino is licensed and regulated by Costa Rica. This means that the casino operates under the jurisdiction of Costa Rica and follows its laws and regulations. 

However, some players may have concerns about the credibility and security of this license, as Costa Rica is known for having a lax and unregulated online gambling industry.  

Therefore, it is advisable to exercise caution and do your own research before playing at Red Ruby Casino or any other online casino licensed by Costa Rica. 

Ruby Red Casino’s Distinct Features 

Some of the distinct features that set Red Ruby Casino apart from its competitors includes: 

  • The 250% welcome bonus plus 25 free spins on the newest slots for new players who deposit $30 or more and use the code NEW250.  
  • The casino accepts Bitcoin as a payment method, which allows for faster, safer, and more convenient transactions. 
  • It has a VIP program that offers exclusive benefits, such as higher table limits, higher payout limits, higher comp points, personalized bonuses, and more. 
  • It features progressive jackpots, which offer huge payouts to lucky players. 
  • It supports responsible gambling and works with organizations such as Gamblers Anonymous and NCPG Gambling to help players who may have gambling problems. 

Social Responsibility and Ethics 

The Red Ruby Casino strongly advocates that its members play responsibly and sensibly and endorses fair and responsible gambling at every step. 

The casino has set up a range of policies and practices to prevent underage and problematic gambling. The minimum age required to play at the casino is 21 years of age, and the casino verifies the identity and age of its players through documents and databases. 

The casino also provides various resources and tools to help players who may have gambling problems, such as: 

A self-assessment test that allows players to evaluate their gambling behavior and identify any potential risks. 

A self-exclusion option that allows players to request a temporary or permanent suspension of their account if they feel they need a break from gambling. 

A deposit limit option that allows players to set a maximum amount of money they can deposit per day, week, or month to control their spending. 

A reality check option that allows players to set a reminder that will pop up on their screen after a certain period of time to inform them of how long they have been playing and how much they have won or lost. 

A referral service that connects players to professional and confidential counseling and support organizations, such as Gamblers Anonymous and NCPG Gambling, that can assist them with their gambling issues12. 

The casino encourages its players to play with heart and head, and to keep the fun rolling responsibly. The casino is a champion of responsible gaming and wears this badge with pride1. 

Pros and Cons 

 Strengths Weaknesses
🎁 Generous welcome bonus
💰 Bitcoin banking
🌟 Exclusive VIP program 
🎰 Feature slots with progressive jackpots 
🛡️ Supports responsible gambling
⚠️ The casino operates without an official license 
📉 History of slow payments and poor customer service 
🐢 Low withdrawal limits per week and long waiting payout times
🎲 Only one game provider (Real Time Gaming)

The Verdict 

Red Ruby Casino a branch of the Virtual Casino Group, offers a diverse range of games and alluring progressive jackpots. Players, both new and existing, are appreciated with generous promotions and a rewarding VIP program. 

The variety of payment options and secure transactions make this casino a considerable choice.  

Despite some limitations, such as slow payout and low withdrawal limits, the casino’s commitment to responsible gambling and its support towards players facing gambling issues does reflect its customer-centric approach.  

However, the casino’s past record of slow payments and disappointments in customer service needs attention from the management. Although it may not be everyone’s first pick due to a single game provider and lenient regulations from Costa Rica, Red Ruby Casino is a viable choice for the patient player seeking a diverse game range and substantial bonuses. 

Affiliate Disclosure: At allredcasinos.com, we help players find the best casino offers. Some links to suggested sites help support our website.


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Last updated: 10 Nov, 2023